top of page

Delivery policy

Thank you for choosing our e-commerce for your purchases! To ensure an efficient and satisfactory delivery experience, we offer the following shipping and delivery policy:

1- Delivery Options:

The. Courier Services: We work with reliable logistics partners to make deliveries. Service options may vary depending on region and carrier availability. When completing your purchase, you will be able to select the delivery option that best suits your needs. ​


2- Shipping:

The. Shipping Price: The shipping cost will be calculated based on the weight, size and destination of the order. During the checkout process, you will have access to the shipping cost before confirming payment.


B. Free Shipping:  This option will automatically be applied to your order if it meets the established minimum value. However, please note that this free shipping offer may be subject to change, seasonal promotions or other specific conditions. We recommend checking the updated information at the time of purchase.


​ 3- Delivery Times: The. Estimated Deadline: The estimated delivery time will be informed during the checkout process, considering the delivery region and the availability of transporters. It is important to highlight that deadlines are estimates and may vary due to external factors, such as weather conditions, holidays, seasonal demand and unpredictable logistical adversities. B. Tracking: After order confirmation and collection by the carrier, we will provide a tracking code so that you can track the delivery status through our website or the website of the responsible carrier.


​ 4- Adversities and Problems in Delivery: The. Adverse Situations: Unfortunately, on some occasions, adverse situations may occur that are beyond our control and that may affect the delivery of your order, such as strikes, operational problems or transport damage. In these cases, we will do our best to resolve the issue and will keep you informed of any delays or incidents that occur.


B. Customer Service: If any issues occur during delivery or if you have questions about the status of your order, our customer service team will be on hand to provide assistance and seek a suitable solution. Remember that it is important to read and understand our Terms and Conditions of Sale before making any purchase. ​

If you have any additional questions or require more information, our customer service team is on hand to help you. Thank you again for choosing our e-commerce and we wish you an excellent shopping and delivery experience!

bottom of page